Privacy Policy

Last Updated: March 22, 2026

Atlas Global Logistics ("Atlas," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website atlasgloballogistics.com (the "Site"), use our AI-powered logistics platform, or engage with our services.

1. Information We Collect

1.1 Information You Provide Directly

• Account Information: Name, email address, phone number, company name, job title, and business address when you create an account or request a quote.
• Shipment Data: Origin, destination, commodity descriptions, weights, dimensions, and special handling requirements submitted through our platform.
• Communications: Messages, queries, and feedback you send through our AI chat agent, contact forms, or email.
• Payment Information: Billing address and payment method details processed securely through our PCI DSS-compliant payment processors.
• Identity Verification: Government-issued identification or business registration documents when required for customs and compliance purposes.

1.2 Information Collected Automatically

• Device Information: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage Data: Pages visited, features used, click patterns, search queries, session duration, and referring URLs.
• Location Data: Approximate geographic location derived from your IP address.
• Cookies and Tracking Technologies: As described in our Cookie Policy.

1.3 Information from Third Parties

• Business Partners: Shipping lines, airlines, customs authorities, and trade compliance databases that provide shipment status and regulatory information.
• Public Sources: Business registries, sanctions lists, and trade directories used for compliance verification.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process your freight forwarding requests, generate quotes, manage shipments, and provide logistics services.
• AI Platform Operation: To power our AI agent's responses, generate route recommendations, cost estimates, and compliance assessments. Chat interactions may be used to improve AI model accuracy.
• Communication: To respond to your inquiries, send shipment updates, provide customer support, and deliver service-related notifications.
• Compliance: To fulfill legal and regulatory obligations including customs declarations, trade compliance screening, and sanctions checks.
• Improvement: To analyze usage patterns, improve our platform, develop new features, and enhance the accuracy of our AI systems.
• Security: To detect, prevent, and respond to fraud, unauthorized access, and other security incidents.
• Marketing: With your consent, to send promotional materials, industry insights, and updates about our services. You can opt out at any time.

3. Legal Basis for Processing (GDPR)

For individuals in the European Economic Area (EEA) and the United Kingdom, we process personal data under the following legal bases:

• Contract Performance: Processing necessary to fulfill our freight forwarding and logistics services.
• Legitimate Interest: Improving our services, ensuring security, and conducting business analytics, where these interests are not overridden by your rights.
• Legal Obligation: Compliance with customs, trade, tax, and other regulatory requirements.
• Consent: For marketing communications and non-essential cookies. You may withdraw consent at any time.

4. How We Share Your Information

We may share your information with the following categories of recipients:

• Service Partners: Shipping lines, airlines, trucking companies, customs brokers, and warehouse operators necessary to execute your shipments.
• Regulatory Authorities: Customs agencies, trade compliance bodies, and government authorities as required by law.
• Technology Providers: Cloud hosting, analytics, and AI infrastructure providers who process data on our behalf under strict contractual obligations.
• Professional Advisors: Legal, accounting, and insurance professionals as needed.
• Corporate Transactions: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to the acquiring entity.

We do not sell your personal information to third parties for their own marketing purposes.

5. International Data Transfers

As a global logistics provider, we may transfer your personal data to countries outside your country of residence, including countries that may not provide the same level of data protection. When we do so, we implement appropriate safeguards including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Binding Corporate Rules for intra-group transfers
• Transfer to countries recognized as providing adequate data protection
• Your explicit consent where other mechanisms are not available

6. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information, including:

• AES-256 encryption for data at rest and TLS 1.3 for data in transit
• Multi-factor authentication and role-based access controls
• Regular penetration testing and vulnerability assessments
• SOC 2 Type II certified data centers
• ISO 27001 certified information security management system
• 24/7 security monitoring and incident response capabilities

While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Specific retention periods include:

• Account Data: Duration of your account plus 3 years
• Shipment Records: 7 years (as required by customs and trade regulations)
• AI Chat Logs: 2 years (anonymized after 12 months)
• Marketing Data: Until you withdraw consent or unsubscribe
• Website Analytics: 26 months

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data ("right to be forgotten"), subject to legal retention requirements.
• Restriction: Request limitation of processing in certain circumstances.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interest or for direct marketing.
• Withdraw Consent: Withdraw previously given consent at any time.
• Non-Discrimination: (CCPA) We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, please contact us using the details in Section 11 below. We will respond to verified requests within 30 days (or as required by applicable law).

9. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information promptly.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. The "Last Updated" date at the top indicates when the latest revision was made. We will notify you of material changes via email or a prominent notice on our Site.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@atlasgloballogistics.com
• Data Protection Officer: dpo@atlasgloballogistics.com
• Postal Address: Atlas Global Logistics, 200 Maritime Plaza, Suite 1200, San Francisco, CA 94111, United States
• Phone: +1 (415) 555-0192

If you are in the EU/EEA and are not satisfied with our response, you have the right to lodge a complaint with your local Data Protection Authority.